• Requirements gathering from stakeholders (operations, sales, marketing, quality, business intelligence, management) and translation to product specifications and user stories for the development team to work on.
• Daily interaction with the development team to aid with features under development.
• Creation of acceptance criteria and execution of tests before deployment.
• Monitoring of features performance after deployment.
• Product support for internal stakeholders and customers.
• Training of stakeholders and customers on new product functionality.
• Planning and execution of CRO tasks and experiments, which resulted in a CR improvement of more than 30% during the last year.

Major: Management Information Systems

Business analysis
Data collection and analysis
Project management
Product development
Wireframing
Product support
Technical support
Release management